A strategic Business Unit of  Etech Global Services

Career

Tired of working “inside the box?” Come join us. We CELEBRATE innovation!

There’s never been a better time to join the team. You will be challenged, You will be empowered. BUT, most importantly you will spend 100% of your time doing what you do best! We are defining the future and we are leading the “war” for new talent. Let us WOW you as we continue to push the envelope with Etech Technology Solutions.

 

With over 20 years of experience as a leading outsource service and solution provider, Etech has the knowledge and ability to help you personally and professionally succeed. Our success depends on selecting great people who serve as agents of change and are committed to consistently delivering world class customer experiences. ETS Leaders embody a Servant Leadership mindset and they guide our team members by modeling Etech’s 12 Character Commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage.

With a commitment to continuous growth and learning, Etech Technology Solutions (ETS) offers an exciting range of career opportunities. Our focus stays on the recruitment and selection of diversely talented individuals whose joint skill sets and life experiences help to supply world-class experiences for clients while offering a rewarding and challenging career opportunity for its employees.

Join Etech’s dynamic and innovative team of technocrats in crafting compelling business applications built on the latest technologies. Your skill, combined with your passion for technology makes you the perfect fit for our growing team. Etech offers boundless opportunities to everyone for success. This is more than a job..this is an adventure in innovation!

Why Etech?

More than A Job – It's a Career!

Over 90% of our promotions are internal!)

Training & Development

Your future matters! We ensure you have the tools necessary to be successful.

Work-Life Balance

Work Hard, Play Hard!

“Out the Box” Thinking

Creativity is not only welcomed, it’s expected!

Servant Leadership Culture

Leadership is more than directives and imperatives – our leaders serve each member of the team!

We Give Back

Etech has an ongoing commitment to serve not only our team members but our communities!

Job Openings

Department: ETS | Experience: 5+ yrs. | Location: Gandhinagar

IT Helpdesk Technician

Job Title : IT Helpdesk Technician
Department : Etech Technology Solutions (ETS)
Location : Gandhinagar

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You’ll Be Doing:

  • Troubleshooting all information technology issues, including software, hardware, and networking
  • Provision, deprovision, and audit access rights for all company resources
  • Assist in the management of Active Directory information, ensuring accuracy and regular updates
  • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
  • Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
  • Follows up with end-users to ensure that inquiries are resolved within established SLAs
  • Logs and tracks inquiries using a ticketing system while maintaining history records
  • Documents and maintains workflows utilized in successful issue resolution
  • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
  • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
  • May provide leadership and work guidance to less experienced personnel
  • Mainly Tier 1, partly Tier 2 Support Level
  • Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

We Expect You To Have:

  • Experience of networking fundamentals, mainly TCP/IP
  • Windows and Mac OS hardware/software experience
  • Microsoft Office knowledge, very knowledgeable with Excel in particular
  • Active Directory management experience a plus, but not required.
  • Virtual Machine deployment and management
  • Wireless technologies and protocols know-how desirable
  • VPN technologies (IPsec and SSL)
  • Relevant technical certification is highly desirable
  • Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
  • Be a Team player
  • Flexible attitude, reliable
  • Network maps and document writing
  • Customer-friendly demeanour
  • Interpersonal skills for interacting with team members
  • Good Communications skills
  • Organization skills to balance and prioritize work
  • Analytical and problem-solving skills
  • Leadership skills to mentor and provide guidance to less experienced personnel
  • Ability to work in a team environment
  • Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
  • Manage incidents and requests for a defined technology environment
  • Provide network specific technical expertise for the support of security network system.
Apply Now
Department: ETS | Experience: 5+ yrs. | Location: Gandhinagar

Business Analyst

Job Title : Business Analyst
Department : Medallia
Location : Gandhinagar

Visit us: https://www.etechtechnologysolutions.com/ 

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Campaign Allowance
  • Health Insurance
  • Tuition Reimbursement
  • Work Life Balance Initiatives
  • Rewards & Recognition

What You’ll Be Doing:

  • Work with senior team members to carry out customer implementations and program enhancements
  • Participate in the implementation design, setup, and review processes
  • Identify improvements to our feedback products and processes
  • Utilize Client software knowledge for testing customized software solutions
  • Build long-standing customer relationships by improving customer feedback programs
  • Provide support to client meetings by leveraging in-depth Client system capabilities
  • Work with client teams in resolving technical/system related inquiries
  • Provide quality assurance support when providing features to clients
  • Provide client support when analyzing large sets of data

What We Expect You to Have:

  • Excellent analytical skills (including Microsoft Excel) and attention to detail
  • Strong written, oral communication and presentation skills
  • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
  • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
  • Experience in management consulting, IT consulting, market research, and/or enterprise software client.
Apply Now
Department: ETS | Experience: 5+ yrs. | Location: Vadodara

Process Analyst

Job Title : Process Analyst
Department : Etech Technology Solutions (ETS)
Location : Vadodara

Visit us: www.etechgs.com 

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You’ll Be Doing:

  • Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
  • Handle all issues with diplomacy, tact, and respect.
  • Provide quality service to clients through thorough knowledge of products and services.
  • Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
  • Enter data into computer database system.
  • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
  • Build strong relationships with Team Leader, and team members.

What We Expect You To Have:

  • Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
  • Proficient in Customer service.
  • Knowledge of record management procedures & processes (is a plus)
  • Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
  • Effective analytical, problem-solving, and decision-making skills
  • Effective organizational skills
  • Ability to access and research multiple sources of data.
  • Must pass pre-hire exam with 90% or higher.
  • Ability to multitask and work under pressure.
  •  Strong attention to detail and critical thinking skills
  •  Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
  •  Must be able to work in a team oriented, high demand and fast paced environment.
  •  Clear and effective communication skills in English.
Apply Now
Department: ETS | Experience: 5+ yrs. | Location: Vadodara

Customer Experience Specialist

Job Title : Customer Experience Specialist
Department : Etech Technology Solutions (ETS)
Location : Vadodara

Visit us: www.etechgs.com 

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You’ll Be Doing:

  • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
  • Respond to multiple inbound chats; gather and verify required information as appropriate.
  • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
  •  Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Prepare report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  • Be flexible in an environment by championing and embracing change .

What We Expect You To Have:

  • HSC or above; age 18+
  • Be Flexible in working hours which is a must
  • Comfort with and knowledge of how to use Microsoft Office, email etc.
  • Excellent oral and written communication skills; An unerring attention to detail
  • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
  • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
  • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
  • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
Apply Now

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