A strategic Business Unit of 
Etech Global Services
Tired of working “inside the box?” Come join us. We CELEBRATE innovation!
There’s never been a better time to join the team. You will be challenged, You will be empowered. BUT, most importantly you will spend 100% of your time doing what you do best! We are defining the future and we are leading the “war” for new talent. Let us WOW you as we continue to push the envelope with Etech Technology Solutions.
With over 20 years of experience as a leading outsource service and solution provider, Etech has the knowledge and ability to help you personally and professionally succeed. Our success depends on selecting great people who serve as agents of change and are committed to consistently delivering world class customer experiences. ETS Leaders embody a Servant Leadership mindset and they guide our team members by modeling Etech’s 12 Character Commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage.
With a commitment to continuous growth and learning, Etech Technology Solutions (ETS) offers an exciting range of career opportunities. Our focus stays on the recruitment and selection of diversely talented individuals whose joint skill sets and life experiences help to supply world-class experiences for clients while offering a rewarding and challenging career opportunity for its employees.
Join Etech’s dynamic and innovative team of technocrats in crafting compelling business applications built on the latest technologies. Your skill, combined with your passion for technology makes you the perfect fit for our growing team. Etech offers boundless opportunities to everyone for success. This is more than a job..this is an adventure in innovation!
Why Etech?
More than A Job – It's a Career!
Over 90% of our promotions are internal!)
Training & Development
Your future matters! We ensure you have the tools necessary to be successful.
Work-Life Balance
Work Hard, Play Hard!
“Out the Box” Thinking
Creativity is not only welcomed, it’s expected!
Servant Leadership Culture
Leadership is more than directives and imperatives – our leaders serve each member of the team!
We Give Back
Etech has an ongoing commitment to serve not only our team members but our communities!
Job Openings
Department: ETS | Experience: 5+ yrs. | Location: Gandhinagar
Process Analyst
| Job Title | : | Process Analyst |
| Department | : | Etech Technology Solutions (ETS) |
| Location | : | Gandhinagar |
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
Department: ETS | Experience: 5+ yrs. | Location: Gandhinagar
Speech & Text Analyst
| Job Title | : | Speech & Text Analyst |
| Department | : | Etech Insights (EI) |
| Location | : | Gandhinagar |
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Create Speech Analytics language content for requested insights.
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
- Make recommendations and define data strategies to solve critical business problems.
- Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
- Accurate delivery of comprehensive analysis and reports.
- Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
- Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
- Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
- Proactively identify and deliver actionable business insights based on indicators.
- Supports projects and initiatives within the department.
- Assists with routine and ADHOC requests.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- Bachelors or equivalent combination of education and experience
- 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
- Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre
- Experience leading small to medium-sized projects involving complex data sets and high variability.
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.
- Knowledge of Access, SQL, other scripting languages will be a plus
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task, and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters
Department: ETS | Experience: 5+ yrs. | Location: Gandhinagar
Business Analyst
| Job Title | : | Business Analyst |
| Department | : | Medallia |
| Location | : | Gandhinagar |
Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
What We Expect You to Have:
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
- Experience in management consulting, IT consulting, market research, and/or enterprise software client.
Department: ETS | Experience: 5+ yrs. | Location: Gandhinagar
IT Helpdesk Technician
| Job Title | : | IT Helpdesk Technician |
| Department | : | Etech Technology Solutions (ETS) |
| Location | : | Gandhinagar |
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Troubleshooting all information technology issues, including software, hardware, and networking
- Provision, deprovision, and audit access rights for all company resources
- Assist in the management of Active Directory information, ensuring accuracy and regular updates
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
- Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
- Follows up with end-users to ensure that inquiries are resolved within established SLAs
- Logs and tracks inquiries using a ticketing system while maintaining history records
- Documents and maintains workflows utilized in successful issue resolution
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
- Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
- May provide leadership and work guidance to less experienced personnel
- Mainly Tier 1, partly Tier 2 Support Level
- Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department
What We Expect You To Have
- Experience of networking fundamentals, mainly TCP/IP
- Windows and Mac OS hardware/software experience
- Microsoft Office knowledge, very knowledgeable with Excel in particular
- Active Directory management experience a plus, but not required.
- Virtual Machine deployment and management
- Wireless technologies and protocols know-how desirable
- VPN technologies (IPsec and SSL)
- Relevant technical certification is highly desirable
- Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
- Be a Team player
- Flexible attitude, reliable
- Network maps and document writing
- Customer-friendly demeanour
- Interpersonal skills for interacting with team members
- Good Communications skills
- Organization skills to balance and prioritize work
- Analytical and problem-solving skills
- Leadership skills to mentor and provide guidance to less experienced personnel
- Ability to work in a team environment
- Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
- Manage incidents and requests for a defined technology environment
- Provide network specific technical expertise for the support of security network system.
Department: ETS | Experience: 5+ yrs. | Location: Vadodara
Process Analyst
| Job Title | : | Process Analyst |
| Department | : | Etech Technology Solutions (ETS) |
| Location | : | Vadodara |
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
Department: ETS | Experience: 5+ yrs. | Location: Vadodara
Customer Experience Specialist
| Job Title | : | Customer Experience Specialist |
| Department | : | Etech Technology Solutions (ETS) |
| Location | : | Vadodara |
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change .
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
Department: ETS | Experience: 5+ yrs. | Location: Vadodara
System Administrator
| Job Title | : | System Administrator |
| Department | : | Etech Technology Solutions (ETS) |
| Reports to | : | ITS Leader |
| Location | : | Vadodara |
| Schedule & Shift | : | Full time (Flexible with shift timings) |
Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- User administration (setup and maintaining account) and Maintaining system
- Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performance and create file systems
- Install software and create a backup and recovery policy
- Monitor network communication
- Update system as soon as new version of OS and application software comes out
- Implement the policies for the use of the computer system and network
- Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
- Create new users, resetting user passwords and lock/unlock user accounts
- Monitor server security & special services etc.
- DGSET, UPS, Telco systems and CCTV maintenance
- Replaces defective or inadequate software packages and computer Hardware and other IT devices
- Refers major hardware problems to service personnel for correction
- Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
- Provide technical support on call and on site as per customer requirement
- Helpdesk Support to internal and external customer Inventory management.
What We Expect You to Have:
- Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
- Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
- Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
- Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
- Communicate and work well with peers across departments; and prioritize work
- Language Skills – Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
- Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Reasoning Ability – Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Certifications, License & Registrations – MCSE, MCP, related certificate requirement with good Hardware knowledge
- Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.
- Bachelor’s degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience
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