Career

Visit us: https://www.etechtechnologysolutions.com/ 

What You’ll Be Doing:

• Work with senior team members to carry out customer implementations and program enhancements
• Participate in the implementation design, setup, and review processes
• Identify improvements to our feedback products and processes
• Utilize Client software knowledge for testing customized software solutions
• Build long-standing customer relationships by improving customer feedback programs
• Provide support to client meetings by leveraging in-depth Client system capabilities
• Work with client teams in resolving technical/system related inquiries
• Provide quality assurance support when providing features to clients
• Provide client support when analyzing large sets of data

What We Expect You to Have:

• Excellent analytical skills (including Microsoft Excel) and attention to detail
• Strong written, oral communication and presentation skills
• Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
• Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
• 1-3 years of Experience in management consulting, IT consulting, market research, and/or enterprise software client.

Visit us: www.etechgs.com 

What We Offer:

• Canteen Subsidy 
• Night Shift allowance as per process 
• Campaign Allowance 
• Health Insurance 
• Tuition Reimbursement 
• Rewards & Recognition 
• Internal movement through IJP 

What You’ll Be Doing:

• Solves Problems with Efficiency – Skilled at analyzing problems, determining the root cause(s), and finding the optimal resolution. Collaborates, Decision Quality, Nimble learning, and Manages Ambiguity. 
• Has a Bias for Action – Prioritizes work, sets deadlines, and delivers results. Action Oriented, Drives results, Ensures accountability, Plans and Aligns. 
• Continuous Improvement and Innovation – Proactively find opportunities for improvement; appropriately leverages technology, and optimizes processes to improve organizational performance. Tech Savvy, Being Resilient, Optimizes Work Processes, Cultivates Innovation. 
• Enables the Success of Others – Find value in helping others succeed. Effectively leverage their knowledge and experience to multiply the impact of those around them. Customer Focus, Interpersonal Savvy, Manages complexity, Strategic Mindset.

What We Expect You To Have:

• Bachelor’s degree or equivalent work experience. 
• Good understanding of JavaScript, XML, HTML, and CSS. 
• Knowledge of SaaS technologies and platforms 
• Experience with the client platform and Salesforce Service Cloud is a plus. 
• 3 + year(s) of experience working in a Salesforce Case Management tool, technical, support, or customer service-focused environment. 
• Excellent verbal and written communication skills in English. 
• Team player who can lead and make decisions in difficult and ambiguous situations. 
• Experience working in a startup environment. 
• Able to respond to on-call notifications within 30 minutes to support high-severity incident management, including on weekends & holidays, as part of a rotating on-call schedule. 
• Able to complete the Personal Identity Verification (PIV) background approval process. [US employees only]

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Create Speech Analytics language content for requested insights.
• Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
• Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
• Make recommendations and define data strategies to solve critical business problems.
• Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
• Accurate delivery of comprehensive analysis and reports.
• Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
• Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
• Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
• Proactively identify and deliver actionable business insights based on indicators.
• Supports projects and initiatives within the department.
• Assists with routine and ADHOC requests.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• Bachelors or equivalent combination of education and experience
• 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
• Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre
• Experience leading small to medium-sized projects involving complex data sets and high variability.
• Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
• Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.
• Knowledge of Access, SQL, other scripting languages will be a plus
• Flexible in working hours is a must
• Good oral & written English skills and interpersonal communication skills
• Exceptional listening and analytical skills.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Ability to work independently.
• Excellent attention to detail.
• Ability to exercise strict confidentiality in all matters

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
•  Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Prepare report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• HSC or above; age 18+
• Be Flexible in working hours which is a must
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills; An unerring attention to detail
• The ability to multi-task answering numerous chats and navigating smoothly between chat and email
• A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
• Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Troubleshooting all information technology issues, including software, hardware, and networking
• Provision, deprovision, and audit access rights for all company resources
• Assist in the management of Active Directory information, ensuring accuracy and regular updates
• Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
• Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
• Follows up with end-users to ensure that inquiries are resolved within established SLAs
• Logs and tracks inquiries using a ticketing system while maintaining history records
• Documents and maintains workflows utilized in successful issue resolution
• Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
• Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
• May provide leadership and work guidance to less experienced personnel
• Mainly Tier 1, partly Tier 2 Support Level
• Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

We Expect You To Have:

• Experience of networking fundamentals, mainly TCP/IP
• Windows and Mac OS hardware/software experience
• Microsoft Office knowledge, very knowledgeable with Excel in particular
• Active Directory management experience a plus, but not required.
• Virtual Machine deployment and management
• Wireless technologies and protocols know-how desirable
• VPN technologies (IPsec and SSL)
• Relevant technical certification is highly desirable
• Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
• Be a Team player
• Flexible attitude, reliable
• Network maps and document writing
• Customer-friendly demeanour
• Interpersonal skills for interacting with team members
• Good Communications skills
• Organization skills to balance and prioritize work
• Analytical and problem-solving skills
• Leadership skills to mentor and provide guidance to less experienced personnel
• Ability to work in a team environment
• Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
• Manage incidents and requests for a defined technology environment
• Provide network specific technical expertise for the support of security network system.