About Us

Your Vision, Our Expertise: Creating Technology that Matters

Empowering Businesses Through Innovative Technology 

1810+ 

Solutions Designed & Delivered

150+

Customers Supported

20+

Years of Experience

250+

Team Members

About Company

Meet ETS Labs

At ETS Labs, we are the architects of digital transformation, creating bespoke solutions that address the unique needs of the world’s most trusted brands. As a premier provider of customer-oriented solutions, we skillfully integrate technology and processes to craft exceptional customer experiences.

Our team unites seasoned business analysts, innovative designers, skilled developers, and meticulous quality assurance engineers. Together, we deliver advanced software solutions in highly secure environments, allowing organizations to concentrate on their core competencies while we manage their technological challenges. 

With a global footprint spanning the US, UK, Australia, and India, ETS has a proven track record of delivering innovative technology services and product development solutions across diverse industries. We don’t just build software; we engineer digital experiences that propel business growth, enhance operational efficiency, and transform customer interactions. 

At the heart of our approach is a deep understanding that technology is not just an add-on, but an integral and essential part of any modern business or organization. This insight, combined with our technical expertise and customer-centric focus, enables us to create solutions that not only meet current needs but anticipate future challenges in the ever-evolving digital landscape. 

Our Vision To make a remarkable difference for each other, our customers, and within our communities.

Our MissionEtech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share. Etech provides service as a solution; handling customer contacts, delivering business insights through Etech Insights and technology solutions through Etech Technology Solutions (ETS).

2003

The Foundation

We began as an internal tech support unit, powering Etech Global Services’ global operations. This foundation set the stage for our evolution into a full-fledged technology solutions provider.

2009

Initiated Global Expansion 

After mastering internal excellence, we stepped into the global market. We started offering software and web development services to clients across the world.

2012

The Growth Phase

With a decade of experience behind us, we expanded into software analytics and implementation. This phase marked our transition from service providers to strategic tech partners.

2013

Launched ICE Chat & Email

We built and launched ICE Chat & Email, transforming how businesses engage with their customers. It was a step toward humanizing digital communication—efficient, personal, and scalable.

2015

Transforming Contact Center Intelligence

We introduced QEval to help contact centers improve agent performance and CX outcomes. It wasn’t just a product—it became a benchmark for performance intelligence.

Our Team

Creative Minds

Led by a group of industry veterans and technology visionaries, our diverse team brings together a wealth of experience and fresh, innovative thinking. From seasoned software architects to advanced AI specialists, each member of our team is committed to delivering excellence.

Matt Rocco

CEO

Jim Iyoob

President

Manu Dwivedi

Sr. Director

Ilesh Sisodiya

Director – Software Development & Professional Services

Our Values

Empowering Each Other to Succeed

Innovation

We constantly push the boundaries of technology to deliver groundbreaking solutions.

Integrity

We build trust through honest, transparent relationships with our clients and partners.

Customer-Centric

Our clients’ success is our success. We’re dedicated to understanding and meeting their unique needs.

Collaboration

We believe in the power of teamwork, both internally and with our clients.

Excellence

We strive for the highest quality in everything we do.

Where Industry Challenges Meet Smart Tech

Industries We Serve

At ETS Labs, we provide innovative software solutions across a wide range of industries, including:

Financial Services

Healthcare

Retail

Manufacturing

Telecommunications

Travel

Energy & Utilities

Education

Govt. & Public Sector

Automotive

BFSI

E-commerce

Real Estate

Hospitality

Success Stories

Real Results, Real Praise: What Our Clients Say

Global Reach, Custom Impact

Why Partner with Etech Technology Solutions?

1.Expertise

With over 20 years in the industry, we bring unparalleled experience to every project.

2.Innovation

We’re at the forefront of technology, incorporating the latest advancements in AI, machine learning, and more.

3.Custom Solutions

We don’t believe in one-size-fits-all. Every solution we deliver is tailored to your unique needs.

4.Global Reach

With a diverse, international team, we offer 24/7 support and understand the nuances of global markets.

5.Proven Track Record

Our portfolio of successful projects spans industries and continents.

Ready to Transform Your Business? 

Experience the Etech Technology Solutions difference. Let’s collaborate to turn your technological challenges into opportunities for growth and innovation.

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