About Us
Your Vision, Our Expertise: Creating Technology that Matters
Empowering Businesses Through Innovative Technology

1810+
Solutions Designed & Delivered

150+
Customers Supported

20+
Years of Experience

250+
Team Members

About Company
Meet ETS Labs
At ETS Labs, we are the architects of digital transformation, creating bespoke solutions that address the unique needs of the world’s most trusted brands. As a premier provider of customer-oriented solutions, we skillfully integrate technology and processes to craft exceptional customer experiences.
Our team unites seasoned business analysts, innovative designers, skilled developers, and meticulous quality assurance engineers. Together, we deliver advanced software solutions in highly secure environments, allowing organizations to concentrate on their core competencies while we manage their technological challenges.
With a global footprint spanning the US, UK, Australia, and India, ETS has a proven track record of delivering innovative technology services and product development solutions across diverse industries. We don’t just build software; we engineer digital experiences that propel business growth, enhance operational efficiency, and transform customer interactions.
At the heart of our approach is a deep understanding that technology is not just an add-on, but an integral and essential part of any modern business or organization. This insight, combined with our technical expertise and customer-centric focus, enables us to create solutions that not only meet current needs but anticipate future challenges in the ever-evolving digital landscape.
Our Vision To make a remarkable difference for each other, our customers, and within our communities.
Our MissionEtech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share. Etech provides service as a solution; handling customer contacts, delivering business insights through Etech Insights and technology solutions through Etech Technology Solutions (ETS).
Our Journey
The ETS Labs Story
Founded in 2003, ETS Labs began as a small team of tech enthusiasts with a big dream. Over the past two decades, we’ve grown into a dynamic, global company, consistently pushing the boundaries of what’s possible in software development and IT services.

2003
The Foundation
We began as an internal tech support unit, powering Etech Global Services’ global operations. This foundation set the stage for our evolution into a full-fledged technology solutions provider.

2009
Initiated Global Expansion
After mastering internal excellence, we stepped into the global market. We started offering software and web development services to clients across the world.

2012
The Growth Phase
With a decade of experience behind us, we expanded into software analytics and implementation. This phase marked our transition from service providers to strategic tech partners.

2013
Launched ICE Chat & Email
We built and launched ICE Chat & Email, transforming how businesses engage with their customers. It was a step toward humanizing digital communication—efficient, personal, and scalable.

2015
Transforming Contact Center Intelligence
We introduced QEval to help contact centers improve agent performance and CX outcomes. It wasn’t just a product—it became a benchmark for performance intelligence.
Our Team
Creative Minds
Led by a group of industry veterans and technology visionaries, our diverse team brings together a wealth of experience and fresh, innovative thinking. From seasoned software architects to advanced AI specialists, each member of our team is committed to delivering excellence.

Matt Rocco
CEO

Jim Iyoob
President

Manu Dwivedi
Sr. Director

Ilesh Sisodiya
Director – Software Development & Professional Services
Our Values
Empowering Each Other to Succeed

Innovation
We constantly push the boundaries of technology to deliver groundbreaking solutions.

Integrity
We build trust through honest, transparent relationships with our clients and partners.

Customer-Centric
Our clients’ success is our success. We’re dedicated to understanding and meeting their unique needs.

Collaboration
We believe in the power of teamwork, both internally and with our clients.

Excellence
We strive for the highest quality in everything we do.
Where Industry Challenges Meet Smart Tech
Industries We Serve
At ETS Labs, we provide innovative software solutions across a wide range of industries, including:

Financial Services

Healthcare

Retail

Manufacturing

Telecommunications

Travel

Energy & Utilities

Education

Govt. & Public Sector

Automotive

BFSI

E-commerce

Real Estate

Hospitality
How We Work
Our Approach
At ETS Labs, we follow a comprehensive methodology that ensures success at every stage of your project:

Discovery
We dive deep to understand your unique challenges and goals.


Design
Our expert team crafts cutomize solutions that address your specific needs.


Development
We build robust, scalable software using progressive technologies.


Testing
Rigorous quality assurance ensures flawless performance.


Deployment
We ensure smooth implementation and integration with your existing systems.


Support
Our commitment doesn’t end at launch – we provide ongoing support and maintenance.



Discovery
We dive deep to understand your unique challenges and goals.


Design
Our expert team crafts cutomize solutions that address your specific needs.


Development
We build robust, scalable software using progressive technologies.


Testing
Rigorous quality assurance ensures flawless performance.


Deployment
We ensure smooth implementation and integration with your existing systems.


Support
Our commitment doesn’t end at launch – we provide ongoing support and maintenance.


Success Stories
Real Results, Real Praise: What Our Clients Say

Global Reach, Custom Impact
Why Partner with Etech Technology Solutions?
1.Expertise
With over 20 years in the industry, we bring unparalleled experience to every project.
2.Innovation
We’re at the forefront of technology, incorporating the latest advancements in AI, machine learning, and more.
3.Custom Solutions
We don’t believe in one-size-fits-all. Every solution we deliver is tailored to your unique needs.
4.Global Reach
With a diverse, international team, we offer 24/7 support and understand the nuances of global markets.
5.Proven Track Record
Our portfolio of successful projects spans industries and continents.
Ready to Transform Your Business?
Experience the Etech Technology Solutions difference. Let’s collaborate to turn your technological challenges into opportunities for growth and innovation.

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